Contact Us

Customer Service Channels

Customers dealing with rtic should understand that customers may email support@chillcanteenco.shop or call 512-993-0043; at the same time, the team can help with products, checkout, shipping, cancellation, returns, refunds, and privacy rights.

Business and Return Location

For practical purposes when ordering from rtic, the same location serves as the standard authorized-return address except when written directions state otherwise; as a related safeguard, the store's physical business location is 5904 Kim Ct, Mount Airy, Maryland, 21771, United States.

Business-Hour Schedule

In administering this policy, rtic confirms that messages received outside those hours are reviewed in the next service period; as a related safeguard, agents respond during Monday to Friday, 9:00 AM-5:00 PM, using America/New_York.

Order and Return Assistance

As part of the service commitment made by rtic, customers should provide the relevant order number whenever possible; additionally, customers should wait for written approval and a merchant-funded return method before mailing an item.

Merchant Details for This Policy

For customers shopping with rtic, the governing rule is clear: rtic is the merchant responsible for this storefront; at the same time, customers may also call 512-993-0043; the published contact email is support@chillcanteenco.shop; where relevant, the merchant location and standard authorized-return address is 5904 Kim Ct, Mount Airy, Maryland, 21771, United States.