Refund Policy

Non-Returnable Categories

For transparency, rtic records that those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods; as a related safeguard, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program.

Before and After Dispatch

For practical purposes when ordering from rtic, a customer may ask to cancel before the order ships; as a related safeguard, a shipped order moves to the rules stated in the Refund Policy.

How to Request a Return

rtic applies the following customer standard: shipment back to the merchant must wait for return instructions; for completeness, return assistance starts by emailing support@chillcanteenco.shop or calling 512-993-0043; approved requests receive a prepaid return label or another no-cost return method.

Approval and Original-Payment Refunds

For practical purposes when ordering from rtic, returned merchandise is inspected when it reaches the authorized return location; a bank or card issuer may need additional time to post the credit; as a related safeguard, once approved, the refund is issued to the original payment method within 5-10 business days.

Your 30-Day Choice

The documented approach of rtic is as follows: the same 30-day window is available for exchanges; at the same time, a no-reason return may be requested within 30 days after the customer receives the order.

Who Pays Return Shipping

As part of the service commitment made by rtic, approved no-reason returns and exchanges have merchant-paid return shipping; damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping.

Authorized Return Address

Customers dealing with rtic should understand that the return authorization controls if it names a different merchant-managed location; at the same time, the default return address is 5904 Kim Ct, Mount Airy, Maryland, 21771, United States.

Merchant Details for This Policy

Under this policy at rtic, the complete physical address, also used for approved returns unless written instructions say otherwise, is 5904 Kim Ct, Mount Airy, Maryland, 21771, United States; additionally, the responsible brand and store name is rtic; at the same time, customer correspondence may be sent to support@chillcanteenco.shop; for completeness, telephone support is available through 512-993-0043.