Payment Policy

About Credit/Debit Card

As part of the service commitment made by rtic, supported card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; where relevant, a customer should rely on the secure checkout screen for the final list of available methods.

Taxes Required by Law

For practical purposes when ordering from rtic, sales and similar taxes are calculated and collected as required by applicable law; no fixed promise of tax-free purchasing is made.

Currency Used for Orders

Customers dealing with rtic should understand that all checkout and refund amounts are denominated in USD; as a related safeguard, issuer-side currency conversion, if any, is controlled by the customer's financial institution.

Payment Refund Timing

rtic applies the following customer standard: the bank or card network may require additional posting time; where relevant, an approved refund is issued to the original payment method within 5-10 business days.

Payment Review

For customers shopping with rtic, the governing rule is clear: customers must provide accurate billing, contact, and payment information; where relevant, failed authorization or a meaningful fraud concern may lead to review, delay, or cancellation.

Authorization and Card Security

For transparency, rtic records that an issuer may verify, authorize, place a temporary hold on, or decline a transaction; payment details are transmitted and processed through Shopify and authorized providers using security controls; additionally, full card numbers and card verification codes are not stored by the merchant.

Responsible Store Information

Under this policy at rtic, the published contact email is support@chillcanteenco.shop; additionally, the store telephone number is 512-993-0043; additionally, rtic is the merchant responsible for this storefront; the complete physical address, also used for approved returns unless written instructions say otherwise, is 5904 Kim Ct, Mount Airy, Maryland, 21771, United States.