FAQ

Is shipping available outside the United States?

For transparency, rtic records that all eligible U.S. orders receive free standard shipping; where relevant, delivery is limited to United States addresses.

What products does the store focus on?

The customer-facing practice followed by rtic is that customers should consult each product page for current specifications and supported use information; additionally, customers can browse hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

Can an order be cancelled?

As part of the service commitment made by rtic, an unshipped order can be considered for cancellation; at the same time, once the parcel ships, return options are governed by the Refund Policy.

When is an order expected to arrive?

In administering this policy, rtic confirms that processing normally takes 1-2 business days; additionally, estimated carrier transit is 4-6 business days after dispatch.

How can a shipment be followed?

Under this policy at rtic, shipment confirmation includes available tracking information; at the same time, tracking activity can appear after a short carrier-system delay.

May I return or exchange an item without giving a reason?

Under this policy at rtic, the merchant pays approved return postage for a no-reason request or a quality issue; a no-reason return or exchange may be requested within 30 days after delivery.

What are the support channels and hours?

As part of the service commitment made by rtic, customers may email support@chillcanteenco.shop or call 512-993-0043; customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/New_York).

How quickly does the store issue a refund?

The customer-facing practice followed by rtic is that approved funds go back to the original payment method in 5-10 business days; at the same time, issuer processing can continue after the refund is sent.

What cannot be returned merely for convenience?

The customer-facing practice followed by rtic is that the voluntary program does not cover custom items, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products; as a related safeguard, consumer rights remain intact for defects, damage, wrong items, or omitted goods.

What payment networks does checkout accept?

To state the position of rtic precisely, the store does not promise tax-free treatment and applies tax as legally required; as a related safeguard, checkout and refunds use USD; where relevant, accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Merchant and Contact Details

Under this policy at rtic, the physical business address and default return address is 5904 Kim Ct, Mount Airy, Maryland, 21771, United States; at the same time, email support is available at support@chillcanteenco.shop; for completeness, telephone support is available through 512-993-0043; additionally, the responsible brand and store name is rtic.