Shipping Policy

Shipment Tracking

rtic applies the following customer standard: tracking activity may not display immediately after the label is created; for completeness, tracking information is provided after the carrier accepts the shipment.

Where Orders Can Be Delivered

For practical purposes when ordering from rtic, orders are shipped only to valid addresses in the United States; as a related safeguard, every order delivered in the United States includes free standard shipping.

Accurate Addresses and Delays

In administering this policy, rtic confirms that customers must submit a complete and accurate delivery address; where relevant, weather, carrier interruptions, high-volume periods, or address problems may extend delivery.

Processing and Transit Estimate

In administering this policy, rtic confirms that the stated business-day windows do not count weekends or applicable public holidays; additionally, the expected transportation period is 4-6 business days once the parcel ships; for completeness, orders generally require 1-2 business days before dispatch.

Shipping and Cancellation

For transparency, rtic records that once a carrier has the order, the Refund Policy controls next steps; additionally, customers may request cancellation before shipment through support@chillcanteenco.shop or 512-993-0043.

Help With Shipping Problems

To state the position of rtic precisely, customers should contact support@chillcanteenco.shop or 512-993-0043 about loss, damage, defects, wrong items, or missing contents; as a related safeguard, the customer does not pay approved return freight for a delivery or quality problem.

How to Reach the Merchant

For customers shopping with rtic, the governing rule is clear: the physical business address and default return address is 5904 Kim Ct, Mount Airy, Maryland, 21771, United States; where relevant, the responsible brand and store name is rtic; at the same time, telephone support is available through 512-993-0043; as a related safeguard, email support is available at support@chillcanteenco.shop.